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Last Updated: 06/25/2023
in Payments Stores on Heylo provide a platform for groups to showcase and sell branded merchandise or products from partner brands directly to their members. These stores are prominently displayed on the content tab, making it easy for members to discover and m...
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Last Updated: 06/25/2023
in Payments Anyone can access their payment information and payment history on Heylo under “My account” in the top right, and then “My payments”. If a receipt is required for a payment, get in touch with the Heylo team . ...
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Last Updated: 06/25/2023
in Payments For groups coming from another membership platform, the group’s data can be transferred to Heylo seamlessly. Member info like payment timelines, check-in counts , or names can be uploaded with customized invites for each member. Existing payment...
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Last Updated: 06/25/2023
in Payments When a member’s credit card fails, they have 7 days to add a new payment card. The new payment card is automatically charged for the past balance, and there is no change to the billing period. If the member does not pay in the 7-day grace period, t...
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Last Updated: 06/25/2023
in Members Checked-in event attendees and hosts get added to the member or admin’s profile. They are tallied across all attended events on Heylo, and viewable by all other members of the group. Check-ins and host counts are automatically added to the prof...
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Last Updated: 06/25/2023
in Communications @mentions send notifications to specific individuals in the group or chat. They work like tags as a way to draw someone specifically into a conversation. To see who all available people are to @mention, type the “@” symbol on the keyboard in a messa...
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Last Updated: 06/25/2023
in Events When members sign up for an event, the host can set a question or multiple questions to collect information about the attendee. The question is prompted right after signing up, and anyone can edit their response. Responses are saved in the event a...
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Last Updated: 06/25/2023
in Events Heylo creates unique content for every event to share on social media and help promote the event. Heylo automatically creates event content with the correct date and time, and it can be accessed by anyone in the group, whether it’s members, hosts, o...
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Last Updated: 06/25/2023
in Events If your group has many events, search can help filter the list. Search runs across the name of the event. If you are looking for the Sunday BBQ, you can search “BBQ” and all the events with that name, including the Sunday BBQ, will appear.
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Last Updated: 06/25/2023
in Events Heylo supports all time zones across the world. When creating an event, hosts can designate the time zone when they set the time. Time zones are personalized by attendees depending on the time of their local device. So, if an event is set in the Eas...